We want you to love your DESIGNME purchase. If you're not 100% satisfied with your purchase, we would be happy to provide a return or exchange for any full-size product ordered at designmehair.com within 30 days of purchase.

To initiate a return or exchange, please reach out to our customer service team at help@designmehair.com, including your order number, the name of the item you'd like to return, and reason for the return.

Please note that we monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

We’re pleased to offer fast & secure shipping to the United States (including Hawaii and Alaska), Canada, and France. See below for country-specific rates:

• United States: Free standard shipping on orders of $49 or more. Flat rate shipping of $4.99 for orders under $49. Orders ship from our facility in Missouri.
• Canada: Free standard shipping on orders of $49 or more. Flat rate shipping of $4.99 for orders under $49. Orders ship from our facility in Montreal.
• France: Free standard shipping on orders of €49 or more. Flat rate shipping of €3.99 for orders under €49. Orders ship from our facility in the Netherlands.

After an order is placed, we will process and ship the order within a maximum of 2 business days. Once your order has shipped, you'll receive an email notification with your tracking details.

We expect that you'll receive your order within 5-7 business days from the day the order was placed.