We want you to love your DESIGNME purchase. If you're not 100% satisfied with your purchase, we would be happy to provide a return or exchange for any full-size product ordered at designmehair.com within 30 days of purchase.

To initiate a return or exchange, please reach out to our customer service team at help@designmehair.com, including your order number, the name of the item you'd like to return, and reason for the return.

Please note that we monitor returns and reserve the right to refuse service to anyone that may misuse or abuse the policy.

We're pleased to offer free standard shipping within the United States (including Hawaii and Alaska) and Canada, on orders of $49 or more (after discounts and before taxes).

For orders under $49, standard shipping is available for a flat rate of $4.99.

After an order is placed, we will process and ship the order within 2 business days. Once your order has shipped, you'll receive an email notification with your tracking details.

We expect that you'll receive your order within 5-7 business days from the day the order was placed.